Returns & Exchanges
At EssaLaboratory, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your laboratory-grade fashion experience is flawless from discovery to delivery.
Initiate Your Request
Log into your account portal or visit our returns center with your order number and email address to select the items you wish to return.
Prepare the Package
Place the original garment in its protective packaging, ensuring all designer tags, security seals, and authenticators remain intact and attached.
Ship It Back
Affix the prepaid shipping label provided in your return confirmation email and drop the package off at any authorized courier location.
Quality Inspection & Refund
Once our laboratory team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing